Interactive Voice Response (IVR) System Design and Development
IntegraVox, LLC specializes in designing and developing interactive voice response
systems to achieve superior service while reducing costs and improving employee
effectiveness.
IntegraVox has extensive experience in developing both touchtone and speech-enabled
IVR applications for the
InterVoice/Convergys environment. This includes configuring the hardware and software
components of customized solutions, as well as designing and programming the business
applications that run on these systems.
For customers who host their IVR applications
outside the Convergys environment, we build and deploy our IVR
solutions using the Cisco Customer Voice Portal (CVP) from Cisco Systems, as well as the CT-ADE (Computer Telephony Application
Development Environment) and Syntellect Communication Portal products from Syntellect,
Inc. Formerly distributed by Envox known as Parity, this telephony development platform is
widely used around the world to host touchtone and speech-enabled voice response
applications on Dialogic-based IVR application servers.
If your organization already has a Convergys, Cisco, or Syntellect IVR application in place, and you need to enhance or modify
the program,
IntegraVox can help. Our programming rates are far below those of our
competitors, and our customer service is second to none. Just ask any of our
customers. We'll be glad to provide you with contact information so you
can speak with them directly about our capabilities and service record.
Speech Recognition System Development
Drawing from industry best practices in speech recognition system design, as well
as our years of experience in developing IVR applications, IntegraVox uses the Open
Speech Recognizer speech recognition product from
Nuance Corporation to build robust, customer-centered speech recognition applications.
Computer Telephony Integration
Using computer telephony integration, your interactive voice response system can retrieve a
customer's entire contact history and send it to the appropriate agent just before transferring the call.
This allows agents to provide a level of personalized service that is sure to please. It also prevents
agents from having to ask callers for the same identifying information that they have already input to
the system before reaching the agent. IntegraVox, LLC has extensive experience in
implementing these kinds of solutions.
Outbound Call Center Support
Organizations are increasingly taking a proactive approach to customer service
by using outbound campaigns to reach customers in ways that will reduce their
need to make inbound calls. IntegraVox has extensive experience in
programming, scheduling and managing these outbound campaigns.
Using advanced extract, translate and load (ETL) programming techniques we can
take your customer contact information from any data source (database, flat
file, etc.) and make it available for use in your organization's customized
outbound scripts.
We develop customized reports that show the results of each outbound call along
with charts and graphs that summarize these results. We upload these
reports, charts, and graphs on a daily basis either to your company intranet or
to our website where you can access them anytime using a secure login.
This sample graph shows the results for a recent outbound system deployment that
began in March, 2009.